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The Research

Step 1


We clearly identify and list the main requirements or criteria that will produce the best ranking product based on our criteria. Requirements can be quantitative or qualitative.

Step 2


We define the weight for each requirement based on the importance we look for when ranking software products.

Step 3


We determine a score for each alternative based on the degree it satisfies the requirement.

Step 4


We calculate a weighted score for each alternative by multiplying the alternative score times the requirement weight.

Step 5


The highest alternative total score will determine the product rankings.

What makes a good product great?

Making shoppers satisfied <<<


of shoppers are
willing to pay more for a great customer experience*.


>>> What matters to shoppers?

Customer Service/Support
Ease of Use/Features
Partner Relationship

people look beyond the star rating, we apply a weighted average scoring method when ranking products.


The key for electronic brands <<<


Our Review Criteria and weighted analysis is based solely on what we think is important to what users need and want in a product.




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Customer Service/Support

Availability and ability to resolve issues in a timely manner are what customers come to expect these days.



Product performance with high level mitigation processes score high marks with customers.


Ease of Use/Features

This is critical for retail applications. Programs should work at full capacity with little to no additional user input.


Partner Relationship

Having strong partner relationships help build trust and transparency.

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Advertising Disclosure

This site is a free online resource that offers valuable content and comparison features to consumers. To keep such resource free, toptenbestsoftware.org receives advertising compensation from some of the companies listed on this website. Such compensation may impact the location and order in which such companies appear. All such location, order and ratings are subject to change. toptenbestsoftware.org does not include all software products available to consumers in the marketplace. We strive to keep the information on our website up-to-date and accurate, but we do not guarantee that this will always be the case. Learn more about our advertising disclosure here.

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This site contains the trademarks, logos and service marks of third parties and such trademarks and service marks are the property of their respective owners. All logos, other trademarks, trade names or company names referenced herein are used for identification purposes only.

*86% of buyers are willing to pay more for a great customer experience.The more expensive the item, the more they are willing to pay, according to a research from PWC.